Pocket Ninja AB

Support

Last updated: September 7, 2026

We're here to help. This page covers every Pocket Ninja game. Browse the FAQ below, or get in touch and a real human will reply.

On this page

1. Contact us

The fastest way to reach us is by email. We aim to respond within 2 business days (Mon–Fri, Swedish time).

Email support

support@pocketninjagames.com

For data protection and privacy questions: privacy@pocketninjagames.com

When emailing about a problem, please include:

Device model (e.g. iPhone 17 Pro)
iOS version (Settings → General → About)
App version (visible at the bottom of the in-app Settings screen)
A short description of what happened and what you expected

3. Privacy and legal

How we handle data on this website, and links to each game's own policy.

The rules for using our apps and website.

Cookie Policy

What this website stores in your browser, and why.

Our games are made by Pocket Ninja AB, a small independent game studio based in Stockholm, Sweden. We love your feedback — got an idea for a feature or a new game? We read every message and a real human replies. Write to us at support@pocketninjagames.com.

Support

1. Contact us

2. Frequently asked questions

Any of our games

Bounce Em Balls

3. Privacy and legal

4. About us

1. Contact us

2. Frequently asked questions

Any of our games

How do I get a refund?

How do I restore a purchase on a new device?

How do I delete my data?

How quickly do you reply?

Bounce Em Balls

How do I play?

I bought Remove Ads but still see ads

Is my level progress transferred to a new device?

How do I turn off the music or sound effects?

Why do I see ads between levels?

What are the coloured capsules?

How do I change my ad tracking choice?

Where is my Bounce Em Balls data stored?

The game crashed, or a level seems impossible

3. Privacy and legal

4. About us