Pocket Ninja AB

Support

Last updated: September 15, 2026

We're here to help. This page covers every Pocket Ninja game. Browse the FAQ below, or get in touch and a real human will reply.

On this page

1. Contact us

The fastest way to reach us is by email. We aim to respond within 2 business days (Mon–Fri, Swedish time).

Email support

support@pocketninjagames.com

For data protection and privacy questions: privacy@pocketninjagames.com

When emailing about a problem, please include:

Device model (e.g. iPhone 17 Pro)
iOS version (Settings → General → About)
App version, if the game shows one
A short description of what happened and what you expected

3. Privacy and legal

How we handle data on this website, and links to each game's own policy.

The rules for using our apps and website.

Cookie Policy

What this website stores in your browser, and why.

Word of Lines licenses

The fonts, word lists and sounds the game uses, and their licence texts.

Our games are made by Pocket Ninja AB, a small independent game studio based in Stockholm, Sweden. We love your feedback — got an idea for a feature or a new game? We read every message and a real human replies. Write to us at support@pocketninjagames.com.

Support

1. Contact us

2. Frequently asked questions

Any of our games

Bounce Em Balls

Wordfly: Daily Word Puzzles

Inkwell Word Puzzle

Word of Lines

3. Privacy and legal

4. About us

How do I get a refund?

How do I restore a purchase on a new device?

How do I delete my data?

How quickly do you reply?

How do I play?

I bought Remove Ads but still see ads

Is my level progress transferred to a new device?

How do I turn off the music or sound effects?

Why do I see ads between levels?

What are the coloured capsules?

How do I change my ad tracking choice?

Where is my Bounce Em Balls data stored?

The game crashed, or a level seems impossible

What does Wordfly Plus include?

How do I cancel Wordfly Plus?

Do hints expire?

Will my progress follow me to a new iPhone?

Can I play offline?

How do I turn off usage analytics?

How do I restore a purchase?

How do I cancel Inkwell Plus?

How do I turn off usage analytics?

How do I change my ad choices?

How do I delete my data?

Will my progress follow me to a new iPhone?

How do I restore a purchase?

I bought something but did not get it.

How do I manage or cancel Word of Lines Plus?

How do I ask for a refund?

Will my progress follow me to a new iPhone?

How do I turn notifications on or off?

How do I change my ad and privacy choices?

How do I get a copy of my data, or have it deleted?

Why was my word not accepted?